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The dashboard structure both for NPS and CSI survey types is similar and usually contains the following tabs:

  • KPI page (or C-suite page), where the main KPIs and their changes are displayed;
  • The detailed tab, where you can drill down to the lowest level of the data hierarchy;
  • The trend tab.

Here we present you an example of a dynamic dashboard designed for customer satisfaction research, meticulously created by our team specifically for the banking sector.

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