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Net Promoter Score & Customer Satisfaction Index

DataTile provides a fast and flexible solution for Voice of Customer solutions. Net Promoter Score (NPS) and Customer Satisfaction (CSI or CSat) dashboards can provide both general picture and detailed feedback frequently and granularly, sometimes even using daily data

Target Group Target Group

The dashboard structure both for NPS and CSI survey types is similar and usually contains the following tabs:

  • KPI page (or C-suite page), where the main KPIs and their changes are displayed;
  • The detailed tab, where you can drill down to the lowest level of the data hierarchy;
  • The trend tab.

Here we present you an example of a dynamic dashboard designed for customer satisfaction research, meticulously created by our team specifically for the banking sector.

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